Learning

Design Museum Academy Cancellation Policy

Check here our terms and conditions when booking our Design Camps (Learning Programme for young people aged 11–14), Adult Learning workshops or Executive Education (our Business and Design Courses and Workshops).

Design Camps – Our Programme for young people

Cancellation and refunds policy:

The refunds and cancellation policy will be dependent upon the notice that is given in the event of cancellation by the person which has made the booking, and cancellation charges can vary on this basis.

A cancellation is only valid when it has been received in writing and acknowledged in writing by the organisation.

  • If cancellation is requested up until 28 calendar days before the activity, a refund will be issued to the participant.

  • If cancellation is requested up until 5 working days before the activity, the museum can issue a refund only if the workshop. is sold out and the ticket can be sold to another participant. If the place does not get sold, the participant will not be entitled to a refund but can exchange their ticket for a credit* for the full value paid, that can be utilised for tickets for any Design Museum exhibition and/or workshop.

  • If cancellation is requested up until 2 working days before the activity begins, the participant will not be entitled to a refund unless the museum can sell the ticket to another participant once all the tickets have sold out. If the ticket is not sold, no refund or credit will be issued.

  • If cancellation is requested less than 2 working days before the activity begins, the participant will not be entitled to a refund or credit. This is because a specific place has been reserved and set aside for the participant, which the museum will not be able to fill or resell. Our courses are in high demand so please consider your availability before booking and give as much notice as possible so that other young people can benefit from the workshops. Tickets can be transferred to another young person to the discretion of the course management if the museum is given notice in writing up to 2 working days ahead of the date.

*If the full credit value is not utilised in one transaction, the remaining credit value will be forfeited. If the value of the new workshop (or exhibition tickets) is greater than the credit, then the participant will need to pay the difference. Credits will expire after 12 months from the date of issue.

In case of changes or cancellations by the museum:
We will do our best to ensure that courses take place as advertised but we reserve the right to make changes or cancellations.

In exceptional cases, the museum will have to cancel a course, such as in cases of the tutor’s illness or if there are not enough participants for the course to take place. If the museum needs to cancel an activity, participants will be refunded the full price paid for their ticket.

The museum will not be responsible for any additional costs incurred because of the cancellation of its activities.

Adult Learning workshops

Cancellation and refunds policy:

The refunds and cancellation policy will be dependent upon the notice that is given in the event of cancellation by the person which has made the booking, and cancellation charges can vary on this basis.

A cancellation is only valid when it has been received in writing and acknowledged in writing by the organisation.

  • If cancellation is requested up until 28 calendar days before the activity, a refund will be issued to the participant.

  • If cancellation is requested up until 5 working days before the activity, the museum can issue a refund only if the workshop is sold out and the ticket can be sold to another participant. If the place does not get sold, the participant will not be entitled to a refund but can exchange their ticket for a credit*.

  • If a cancellation is requested up until 2 working days before the activity begins, the participant will not be entitled to a refund but can exchange their ticket for other activities or pre-booked exhibition tickets up to the 50% value of the ticket.

  • If cancellation is requested less than 2 working days before the activity begins, the participant will not be entitled to a refund or credit. This is because a specific place has been reserved and set aside for the participant, which the museum will not be able to fill or resell.

Our courses are in high demand so please consider your availability before booking and give as much notice as possible so that other people can benefit from the workshops. Tickets can be transferred to another person at the discretion of the course management, if the museum is given notice in writing up to 2 working days ahead of the date.

*Adult Learning Credits can be used against another Adult Learning course if the new booking is made at least 3 weeks ahead of the selected course. These credits can also be exchanged for pre-booked exhibition tickets up to the full value of the initial ticket. If the full credit value is not utilised in one transaction, the remaining credit value will be forfeited. If the value of the new workshop (or exhibition tickets) is greater than the credit, then the participant will need to pay the difference. Credits will expire after 12 months from date of issue.

In case of changes or cancellations by the museum:
We will do our best to ensure that courses take place as advertised but we reserve the right to make changes or cancellations.

In exceptional cases, the museum will have to cancel a course, such as in cases of the tutor’s illness or if there are not enough participants for the course to take place. If the museum needs to cancel an activity, participants will be refunded the full price paid for their ticket.

The museum will not be responsible for any additional costs incurred because of the cancellation of its activities.

Executive Education (Business courses)

Cancellation and refunds policy:

The refunds and cancellation policy will be dependent upon the notice that is given in the event of cancellation, and cancellation charges can vary on this basis.

A cancellation is only valid when it has been received in writing and acknowledged in writing by the organisation.

  • If cancellation is requested more than 28 calendar days before the activity: a full refund will be issued to the participant.

  • If cancellation is requested up until 14 calendar days before the activity, the museum can issue a partial refund only if the course is sold out and the ticket can be sold to another participant. If the place does not get allocated to another person, the participant will only be refunded 50% of the course fee.

  • If a cancellation is requested up until 5 working days before the course begins, the participant will not be entitled to a refund unless the course is sold out and the ticket can be sold to another participant. If the place does not get allocated to another person, the participant will not be entitled to a refund.

Our courses are in high demand so please consider your availability before booking and give as much notice as possible so that other people can benefit from the workshops. Tickets can be transferred to another person to the discretion of the course management, if the museum is given notice in writing up to 2 working days ahead of the date.

In case of changes or cancellations by the museum:
We will do our best to ensure that courses take place as advertised but we reserve the right to make changes or cancellations.

In exceptional cases, the museum will have to cancel a course, such as in cases of the tutor’s illness or if there are not enough participants for the course to take place. If the museum needs to cancel an activity, participants will be refunded the full price paid for their ticket.

The museum will not be responsible for any additional costs incurred because of the cancellation of its activities.

Further information

Have a question for us? Reach out to bookings@designmuseum.org and we'll be happy to assist you.

For further terms & conditions and all other ticket purchases please check the link below.

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