Terms and Conditions: Family Activities

By booking on to a family activity you agree to the following:

It is the parent , guardian or carer’s responsibility to select activities that are developmentally and age-appropriate for their children to participate in to ensure that they have a safe and enjoyable time at the Design Museum. This includes paying careful attention to risk identification information and activity details.


On the day of your activity, please arrive at least 15 minutes before the start of the session, ensuring you bring with you all the correct booking information/printed ticketing as required. Please inform the ticketing desk of your arrival and then make your way up to the activity room as directed by staff. Doors will open 5 minutes before the start of your session. On occasions, the museum may need to cancel activities due to unforeseen circumstances. If this happens the Bookings Office will contact you as soon as possible, and offer alternatives where possible. If you have already paid and cannot take up our suggested alternatives, we will provide you with a full refund.

Health & Safety

Participants join activities at their own risk. All activities are risk assessed and delivered with due care and attention to safety. Staff will provide safety briefings at the start of activities and will require participants to take appropriate care as instructed by staff. Where appropriate protective equipment such as gloves or aprons will be provided.

Please inform staff of any additional support the participants may need to stay safe within activities. This should be done when making your booking online. Parents/guardians/carers are responsible for the overall safety and wellbeing of children under their care. Please be aware of our identified risks as stated below. Any specific risks involved in each session will be highlighted by the facilitator at the start of each activity.

Identified Risks:

It is the workshop leader’s role to make you aware of the potential risks of this workshop and to call one of the museums’ trained First Aiders if necessary. Injuries through use of:

• Craft knives

• Scissors

• Glue guns

• Small construction components

• Small or sharp tools

• Large or heavy modelling materials

Other potential risks:

• Coats and bags left on the floor

• Fire exits blocked during activities

• Fire alarm and exiting protocol

Please make sure you are aware of the location of the nearest fire exits, if you are unsure please ask a Design Museum staff member.

Photography and filming

On occasion, activities may be photographed and filmed. These images may be used by the Design Museum for Design Museum reporting, press and marketing purposes online and in print. Please inform us during the booking process if with wish to decline/give consent for the child/young person within your care to be photographed and filmed.

Museum in General

Parents/guardians/carers are required to supervise their children at all times: In galleries - please remember the majority of objects on display cannot be touched (unless specified). Please do not use any wet material – sketching is encouraged but only with dry materials. Photography is allowed without flash. In a workshop – a workshop cannot take place without the appropriate adult supervision. Please note that some workshops will require the use of scissors and the possibility of other sharp objects – please see the risk identification information for further information. In the Common Room – families are welcome to use our lunch space during weekends. Children must not be left alone and must be supervised at all times.

The Design Museum staff can be identified by their uniform and ID badges should you require any assistance during your visit.