Q&A Please read before your visit

COVID-19 visit information

We want visitors to safely enjoy their time in the museum.
For detailed health guidance see the government website.

No pre-booking is required to see the free exhibitions.

The museum's collection free display Designer Maker User is open daily from 10.00 - 18.00.

The Conran Effect free display is open until 9pm on Fridays and Saturdays.

Please book in advance to see Waste Age: What can design do?

If you feel unwell:
We ask you to postpone your visit to the museum if you need to self-isolate, have symptoms or tested positive for COVID-19.

You can request an exchange or refund by emailing: bookings@designmuseum.org (include name and reference number).
If you are a member, please contact: membership@designmuseum.org.

Pre-visit Recommendations

Face-covering
As a precaution, we encourage all visitors and staff to wear a face mask, unless exempt.

NHS COVID-19 app
Visitors can scan the QR code available on entry. An alternative sign-in option is also available onsite.

Contactless Payment
You can use a debit or credit card or a mobile payment system to buy in the museum shops, we are operating cashless sales until further notice.

Storage
You can use our lockers to store bags and coats during your visit. You will need £1 coin (non-refundable). Tokens are available for sale at the museum shop if you would prefer to pay by card.

Refreshments
Drinking water is available onsite (no disposable cups available, please bring your own travel cup or water bottle). The museum cafe is temporarily closed, but you can find several coffee shops and a supermarket nearby.

Q&A

WHAT IS THE MUSEUM DOING TO MAINTAIN SAFETY?

  • Visitor experience and queuing systems are designed to manage social distancing

  • Bike parking capacity has been doubled so that you can cycle to the museum

  • It is a paperless experience, with pre-booked online time slots for paid exhibitions and cashless sales in the shops

  • Visitor capacity in the gallery remains reduced

  • Extra cleaning slots throughout the day

  • Hand sanitiser stations are available

  • Visitors and staff are encouraged to keep social distancing and wear a face-covering (unless exempt)

WILL YOU BE ASKING FOR PROOF OF VACCINATION OR A NEGATIVE TEST?

No. Still, the museum encourages visitors and staff to wear face masks and keep social distance. If you have COVID-19 symptoms or tested positive, please rearrange your visit by contacting the bookings team (see contact details below).

HOW CAN I CHANGE THE DATE OF MY TICKET IF I HAVE TO SELF-ISOLATE?

The museum asks that visitors avoid coming to the museum if they are displaying COVID-19 symptoms or need to self-isolate. If you feel unwell on the day of your visit, please exchange your ticket for another date by contacting our bookings team. See contact details below.

WHY DO I NEED TO PRE-BOOK MY TICKET?

Tickets for paid exhibitions must be booked in advance so that capacity is carefully managed. Tickets are subject to availability and your booking is confirmed via email. The museum ticketing system is currently digital. If you do not have access to a computer, please call the bookings team (see contact details below) and they will be able to assist you.

DO I NEED TO PRE-BOOK TO SEE THE FREE DISPLAYS?

No pre-booking is required to enter the building and see the free displays.

DO I NEED TO BOOK A TIME SLOT IF I AM A MEMBER?

Members must book a members-only time slot to access the paid exhibitions. Instructions on how to do this are shared with all members via regular emails. If you haven't received your bookings information, please contact the membership team (see contact details below).

Members are welcome to book tickets for the same exhibitions on multiple occasions but are asked to avoid doing so on the same day, in order to give other members the chance to secure slots, particularly at busy weekends.

CAN YOU FACILITATE GROUP AND SCHOOL VISITS?

Schools and groups bookings are available for all activities, including tours of the exhibitions (see contact details below).

WILL THERE BE A CLOAKROOM?

Lockers are available on level -1 for any coats and baggage up to the standard airline size. Please bring a £1 coin to use the locker (non-refundable).

WILL THERE BE A PLACE TO PARK MY BIKE?

Bike parking capacity has been doubled so that you can cycle to the museum.
Please note that a foldable bike won't fit in the lockers provided. There are parking spaces near the museum.

WILL THE CAFE BE OPEN?

The museum's cafe and restaurant are closed until further notice. There are several places to eat nearby the museum.

You can also pre-book a special discounted ticket plus a burger meal deal for the Sneakers Unboxed: Studio to Street exhibition. Find out more HERE .

WILL THE LIBRARY BE OPEN?

The museum's library will remain closed until further notice.

WILL THE COLLECTION DISPLAY BE OPEN?

The museum's collection display DESIGNER MAKER USER reopened on 18 September 2021. No pre-booking is needed.

CONTACT

BOOKINGS OFFICE

bookings@designmuseum.org (Please include your name and reference number).
+44 20 3862 5937 (Mon - Fri 10.00 to 17.00).

Email preferable for general bookings, exchange or refunds, and school or group visits enquiries.

WEEKENDS
During weekends, the onsite Visitor Experience team will be on hand to answer your questions or assist with any concerns you might have.

MEMBERSHIP OFFICE

membership[@designmuseum.org
+44 20 3862 5933 (Mon – Fri 10.00 to 17.00)


Outside of these hours, please submit an online enquiry or email.

SHOPS

HIGH STREET SHOP
+44 20 3862 5938
Open daily 10.00 - 18.00.

ATRIUM SHOP
Open daily 10.00 - 17.45 (Closing time 20.45 Fri-Sat).

GALLERY SHOP
Accessible with your 'Waste Age: What can design do?' exhibition ticket from 23 October 2021. Opening hours will follow the exhibition's schedule.

ONLINE SHOP onlineshop@designmuseum.org

This symbol indicates that the museum followed government and industry COVID-19 guidelines and have a process in place to maintain cleanliness and aid social distancing.

Illustrations by Romaine Delaney