Q&A PLEASE READ
COVID-19 visit information
We want visitors to safely enjoy their time in the museum.
For detailed guidance see the government website.
The museum's free offering including the collection display Designer Maker User is now open. No pre-booking is needed to see the free exhibitions.
If you feel unwell:
We ask you to postpone your visit to the museum if you need to self-isolate, have symptoms or tested positive for COVID-19.
As a precaution, we encourage all visitors and staff to wear a face mask, unless exempt.
• NHS COVID-19 app
Visitors can scan the QR code available on entry. An alternative sign-in option is also available onsite.
• Contactless Payment
You can use a debit or credit card or a mobile payment system to buy in the museum shops, we are operating cashless sales until further notice.
- If you are visiting Sneakers Unboxed:
Please use your own (wired) headphones to safely enjoy multimedia exhibits (3.5mm jack will work best). We are sorry, but Bluetooth headphones won't work.
If you want to store bags and coats in the lockers during your visit, please bring a £1 coin (non-refundable).
Drinking water is available onsite (no disposable cups available, please bring your own travel cup or water bottle). The museum cafe is temporarily closed, but you can find several coffee shops and a supermarket nearby.
Visitor experience and queuing systems are designed to manage social distancing
Bike parking capacity has been doubled so that you can cycle to the museum
It is a paperless experience, with pre-booked online time slots for paid exhibitions and cashless sales in the shops
Visitor capacity in the gallery remains reduced
Extra cleaning slots throughout the day
Hand sanitiser stations are available
Visitors and staff are encouraged to keep social distancing and wear a face-covering (unless exempt)
No. Still, the museum encourages visitors and staff to wear face masks and keep social distance. If you have COVID-19 symptoms or tested positive, please rearrange your visit by contacting the bookings team (see contact details below).
The museum asks that visitors avoid coming to the museum if they are displaying COVID-19 symptoms or need to self-isolate. If you feel unwell on the day of your visit, please exchange your ticket for another date by contacting our bookings team. See contact details below.
Tickets for paid exhibitions must be booked in advance so that capacity is carefully managed. Tickets are subject to availability and your booking is confirmed via email. The museum ticketing system is currently digital. If you do not have access to a computer, please call the bookings team (see contact details below) and they will be able to assist you.
From 18 September 2021, no pre-booking is needed to enter the building and see the free displays.
Members must book a members-only time slot to access the paid exhibitions. Instructions on how to do this are shared with all members via regular emails. If you haven't received your bookings information, please contact the membership team (see contact details below).
Members are welcome to book tickets for the same exhibitions on multiple occasions but are asked to avoid doing so on the same day, in order to give other members the chance to secure slots, particularly at busy weekends.
Schools and groups bookings are available for all activities, including tours of the exhibitions (see contact details below).
Lockers are available on level -1 for any coats and baggage up to the standard airline size. Please bring a £1 coin to use the locker (non-refundable).
Bike parking capacity has been doubled so that you can cycle to the museum.
Please note that a foldable bike won't fit in the lockers provided. There are parking spaces near the museum.
The museum's cafe and restaurant are closed until further notice. There are several places to eat nearby the museum.
You can also pre-book a special discounted ticket plus a burger meal deal for the Sneakers Unboxed: Studio to Street exhibition. Find out more HERE .
The museum's library will remain closed until further notice.
The museum's collection display DESIGNER MAKER USER reopened on 18 September 2021. No pre-booking is needed.
firstname.lastname@example.org (Please include your name and reference number).
+44 20 3862 5937 (Mon - Fri 10.00 to 17.00).
Email preferable for general bookings, exchange or refunds, and school or group visits enquiries.
During weekends, the onsite Visitor Experience team will be on hand to answer your questions or assist with any concerns you might have.
+44 20 3862 5933 (Mon – Fri 10.00 to 17.00)
Outside of these hours, please submit an online enquiry or email.
HIGH STREET SHOP
+44 20 3862 5938
Open daily 10.00 - 18.00.
Open daily 10.00 - 17.45 (Closing time 20.45 Fri-Sat).
Accessible with your 'Waste Age: What can design do?' exhibition ticket from 23 October 2021. Opening hours will follow the exhibition's schedule.