Q&A PLEASE READ

COVID-19 visit information

Following the lifting of restrictions on 19 July 2021 across England, the information below will enable you to enjoy your visit to the museum.

More information can be found on the government website Gov.uk.

Online pre-booking is required for both free and paid exhibitions, including for members, to access the building.

NOTICE:
Please do not come to the museum if you need to self-isolate, for example:
- if you have been asked to self-isolate by NHS Test and Trace;
- are required to isolate after travel;
- someone in your household has had a positive COVID-19 result;
- or because you are displaying any COVID-19 symptoms (a high temperature, new and persistent cough, or a loss of/change in sense of taste or smell), even if these symptoms are mild.
If you, or anyone that you live with, have one or more of these symptoms you should not attend and should follow the guidance on testing and self-isolation.

You can request an exchange or refund by emailing: bookings@designmuseum.org stating your booking reference.

If you are a member, please contact membership@designmuseum.org if you need to postpone your ticket.

PRE-VISIT

RECOMMENDED PRE-VISIT CHECKLIST:

FACE-COVERINGS
The requirement to wear face coverings in law was lifted on 19 July. However, the government expects and recommends that people wear face masks in crowded areas such as public transport. Although it is not a crowded environment, the Design Museum is encouraging all visitors to wear a face-covering for their own and others’ safety, unless they are exempt, inside its museum and shops.

MASKS ON MONDAYS
From 2 August 2021, in order to accommodate visitors who may not feel comfortable with the relaxation of masks and social distancing measures or have underlying health conditions, the museum will introduce weekly ‘Masks on Monday’ where every Monday there will be reduced capacity in the galleries and mandatory face covering for all visitors and staff.

NHS TEST AND TRACE APP
The museum encourages visitors that have downloaded the NHS COVID-19 app to scan the QR CODE available on entry. An alternative sign-in option is also available onsite.

CONTACTLESS PAYMENT SYSTEM
- Online pre-booking is needed to enter the museum (see details in the Q&A section below). - Cashless sales only onsite. Please use a debit, credit card or a mobile payment if you would like to purchase something in the museum's shops.

HEADPHONES
- If you are visiting Sneakers Unboxed: Studio to Street exhibition
Please bring your own wired headphones to safely enjoy multimedia exhibits. Note: 3.5mm jack only. Bluetooth headphones will not work.
- If you are visiting Charlotte Perriand: The Modern Life
Optional: Bring your own headphones (any type) if you wish to enjoy the accompanying audio guide available when you download the 'Bloomberg Connects' app on your smartphone.

£1 COIN
To store bags and coats in a locker during your visit please bring a £1 coin (non-refundable).
Please note the retail staff will not be able to provide any change since the shops are not currently handling cash.

WATER BOTTLE
Drinking water is available on-site. However, no disposable cups are provided. Please bring your own travel cup or bottle. It’s also recommended that you eat before your visit as the museum's cafe and restaurant are closed until further notice.

Q&A

WHAT IS THE MUSEUM DOING TO MAINTAIN SAFETY?

  • Visitor experience and queuing systems are designed to ensure social distancing

  • Bike parking capacity has been doubled so that you can cycle to the museum

  • It is a paperless experience, with pre-booked online time slots and cashless sales

  • Visitor capacity in the gallery remains reduced

  • Extra cleaning slots have been added throughout the day

  • Hand sanitiser stations are available

  • Visitors and staff are encouraged to keep social distancing and wear a face-covering unless exempt

  • Masks on Mondays: Every Monday from 2 August face-covering will be mandatory to accommodate visitors who would prefer to visit in these conditions.

WILL YOU BE ASKING FOR PROOF OF VACCINATION OR A NEGATIVE TEST?

No, the museum experience will be a controlled environment and by encouraging masks we can still welcome visitors as we have been doing without these requirements. However, please do not visit the museum if you have COVID-19 symptoms. You can always rearrange the date of your visit by contacting the bookings team (see contact details below).

WHAT TIME SHOULD I ARRIVE AT THE MUSEUM?

Please arrive approximately 5 minutes before your time slot.

If you will be late for your time slot, please speak to a staff member onsite. You do not need to contact the museum in advance to do this.

WILL YOU HAVE ‘WALK UP’ VISITORS AFTER 19 JULY?

No. Online pre-booking is required for all visitors to enter the museum until further notice. This includes members and applies to both the free and paid exhibitions. You can book a ticket on the website or if you do not have access to a computer, advance bookings can be made by calling the bookings office (see contact details below).

WILL THERE BE ANY FOOD AND DRINK AVAILABLE?

Drinking water is available in the building. The museum does not provide disposable cups so please bring your own travel mug or bottle.

The museum's café and restaurant are closed until further notice. There are several places to eat nearby the museum.

You can also pre-book a special discounted ticket plus a burger meal deal for the Sneakers Unboxed: Studio to Street exhibition. Find out more HERE .

WHY DO I NEED TO PRE-BOOK MY TICKET?

All tickets must be purchased in advance so that capacity is controlled inside the galleries. Tickets are available every day for purchase online.

Please note that tickets are subject to availability and your booking is not confirmed until payment has been made and you have received your e-ticket.

WILL THERE BE A CLOAKROOM?

The museum does not have a cloakroom. Lockers are available on level -1 for any baggage up to the standard airline carry on size. Please bring a £1 coin to use the locker (non-refundable).

DO I NEED TO BOOK A TIME SLOT IF I AM A MEMBER?

Members must book a members-only time slot in advance of their visit. Instructions on how to do this are shared with all members. If you haven't received your bookings information, please contact the membership team (see contact details below).

Members are welcome to book tickets for the same exhibitions on multiple occasions but are advised to avoid doing so on the same day, in order to give other members the chance to secure slots, particularly at weekends.

HOW CAN I CHANGE THE DATE OF MY TICKET IF I HAVE TO SELF-ISOLATE?

The museum asks that all visitors to avoid coming to the museum if they are displaying any COVID-19 symptoms or have been asked to self-isolate. If you feel unwell on the day of your visit, please postpone your exhibition ticket for another date. See contact details below.

WILL THERE BE A PLACE TO PARK MY BIKE?

Bike parking capacity has been doubled so that you can cycle to the museum.
Please note that a foldable bike does not fit in the storage space provided and the museum does not have a cloakroom. However, there are parking spaces near the museum.

CAN YOU FACILITATE GROUP AND SCHOOL VISITS?

From 19 July 2021 schools and groups bookings will be available for all activities, including tours of the exhibitions (see contact details below).

WILL THE COLLECTION DISPLAY BE OPEN?

No. The museum is planning to reopen its collection display DESIGNER MAKER USER display on 18 September 2021 to coincide with the London Design Festival. The digital booking system will include this option as a free display visit when it is available. Pre-booking will be required. Sign up for the newsletter to receive updates.

WILL THE LIBRARY BE OPEN?

Please note that the museum's library is CLOSED to the public until further notice.

CONTACT

BOOKINGS OFFICE

bookings@designmuseum.org stating your booking reference.
+44 20 3862 5937 (Mon - Fri 10.00 to 17.00).

Email preferable for general bookings, exchange or refunds, and school or group visits enquiries.

WEEKENDS
During weekends, the onsite Visitor Experience team will be on hand to answer your questions or assist with any concerns you might have.

MEMBERSHIP OFFICE

membership[@designmuseum.org
+44 20 3862 5933 (Mon – Fri 10.00 to 17.00)


Outside of these hours, please submit an online enquiry or email.

SHOPS

HIGH STREET SHOP
+44 20 3862 5938
Open daily 10.00 - 18.00. No pre-booking is needed.

ATRIUM SHOP
Only accessible if you have a pre-booked ticket for an exhibition, open daily from 10.00 - 17.45.

GALLERY SHOP
Accessible only with a pre-booked ticket for Charlotte Perriand: The Modern Life exhibition.

ONLINE SHOP onlineshop@designmuseum.org

This symbol indicates that the museum followed government and industry COVID-19 guidelines and have a process in place to maintain cleanliness and aid social distancing.

Illustrations by Romaine Delaney