COVID-19 Frequently Asked Questions
Following official advice from Government and Public Health England, the Design Museum will be closed to the public until further notice to safeguard the well-being of all staff and visitors.
The museum is monitoring the situation and will follow official advice from Government and Public Health England.
Ticket holders will be contacted with new dates for the temporary exhibitions as soon as possible. Your tickets are still valid and can be exchanged for a new date by emailing bookings@designmuseum.org, stating your original booking reference.
If a new date for your visit can't be accommodated, a full refund will be issued.
All ticket holders for postponed or cancelled events will be contacted by a member of the museum team.
Please email membership@designmuseum.org should you have any questions about your membership.
All museum spaces are closed to the public until further notice.
The Design Museum online shop has reopened as of 8 April, and orders can be placed as normal. The click & collect service will, however, remain unavailable due to the continued closure of the physical stores and museum.
Orders placed since 18 March will be fulfilled in date order. Please anticipate delays in receiving your orders due to the COVID-19 virus affecting courier capacity, and the need to first clear the backlog of orders.
Thank you for your continued understanding and support at this difficult time. Every purchase supports the charitable aims of the Design Museum.
The Design Museum needs you! The impact of the COVID-19 lockdown has been hard on an independent charity relying heavily on support from its visitors. If you can, please donate, become a member or a patron - working together to inspire a new generation of designers and make the impact of design visible to all.