COVID-19 Frequently Asked Questions

Following official advice from Government and Public Health England, the Design Museum will be closed to the public until further notice to safeguard the well-being of all staff and visitors.

When is the museum going to open again?

The museum is monitoring the situation and will follow official advice from Government and Public Health England.

I have booked tickets for a temporary exhibition. What should I do?

Ticket holders will be contacted with new dates for the temporary exhibitions as soon as possible. Your tickets are still valid and can be exchanged for a new date by emailing, stating your original booking reference.

If a new date for your visit can't be accommodated, a full refund will be issued.

I have booked a ticket for a talk, workshop or any other event. What should I do?

All ticket holders for postponed or cancelled events will be contacted by a member of the museum team.

How can I keep up to date about postponed exhibitions and future developments?

Please subscribe to the museum's mailing list at this link. You can also follow the museum on Twitter.

What happens to my Membership during the closure?

Please email should you have any questions about your membership.

Are the cafe and the shop still open?

All museum spaces are closed to the public until further notice.
The Design Museum online shop has reopened as of 8 April, and orders can be placed as normal. The click & collect service will, however, remain unavailable due to the continued closure of the physical stores and museum.

I have ordered something from the Design Museum shop. Are there any delays in the deliveries?

Orders placed since 18 March will be fulfilled in date order. Please anticipate delays in receiving your orders due to the COVID-19 virus affecting courier capacity, and the need to first clear the backlog of orders.

Thank you for your continued understanding and support at this difficult time. Every purchase supports the charitable aims of the Design Museum.