COVID-19 Frequently Asked Questions
Following official advice from Government and Public Health England, the Design Museum will be closed to the public until further notice to safeguard the well-being of all staff and visitors.
The museum is monitoring the situation and will follow official advice from Government and Public Health England.
Ticket holders will be contacted with new dates for the temporary exhibitions as soon as possible. Your tickets are still valid and can be exchanged for a new date by emailing firstname.lastname@example.org, stating your original booking reference.
If a new date for your visit can't be accommodated, a full refund will be issued.
All ticket holders for postponed or cancelled events will be contacted by a member of the museum team.
All museum spaces are closed to the public until further notice. The online shop is also closed and any orders placed are being treated as pre-orders to be dispatched when the shop reopens.
The option to Click and Collect has been temporarily stopped, while the museum remains closed. All Click and Collect customers will be contacted directly.
Deliveries might take a little longer to reach customers because of COVID-19. The museum is monitoring the situation with Royal Mail, UPS and Parcefoce and will update customers as necessary.