COVID-19 Frequently Asked Questions

Following official advice from Government and Public Health England, the Design Museum will be closed to the public until further notice to safeguard the well-being of all staff and visitors.

When is the museum going to open again?

The museum is monitoring the situation and will follow official advice from Government and Public Health England.

I have booked tickets for a temporary exhibition. What should I do?

Ticket holders will be contacted with new dates for the temporary exhibitions as soon as possible. Your tickets are still valid and can be exchanged for a new date by emailing, stating your original booking reference.

If a new date for your visit can't be accommodated, a full refund will be issued.

I have booked a ticket for a talk, workshop or any other event. What should I do?

All ticket holders for postponed or cancelled events will be contacted by a member of the museum team.

How can I keep up to date about postponed exhibitions and future developments?

Please subscribe to the museum's mailing list at this link. You can also follow the museum on Twitter.

What happens to my Membership during the closure?

Please email should you have any questions about your membership.

Are the cafe and the shop still open?

All museum spaces are closed to the public until further notice. The online shop is also closed and any orders placed are being treated as pre-orders to be dispatched when the shop reopens.

I have ordered something from the Design Museum shop. Are there any delays in the deliveries?

The option to Click and Collect has been temporarily stopped, while the museum remains closed. All Click and Collect customers will be contacted directly.

Deliveries might take a little longer to reach customers because of COVID-19. The museum is monitoring the situation with Royal Mail, UPS and Parcefoce and will update customers as necessary.