We aim to make everyone's visit enjoyable and work to ensure a welcoming experience for the widest possible audience.

On this page, you can find useful information regarding access and your visit to the museum.

For access enquiries please contact

If you do not have access to a computer, advance bookings can be made by calling on
+44 20 3862 5937 (Mon - Fri 10.00 to 17.00).


• No pre-booking is needed to see the free displays.

• Tickets for our paid exhibitions are available at a concessionary rate for visitors with disabilities, and free entry for accompanying carers.

• Online pre-booking is required for our paid temporary exhibitions.

• Get in touch with the bookings team via the email for ticketing enquiries.

Assistance dogs are welcome.

There are hearing loops installed in key spaces in the building including the Bakala Auditorium and retail points.

Magnifying panels are available for use to assist with reading the texts and captions in exhibitions and displays – please ask a member of staff.

There are two disabled parking spaces available and it is suggested that bookings are made at least 72 hours before, however, bookings after this time may be possible. Please note that the accessible parking bay is available from 10.00 to 17.45, seven days a week, and you will be required to move your vehicle from the accessible parking bay by 17.45.

For drop-offs, it is recommended that wheelchair-users vehicles stop immediately after turning off Kensington High Street (next to Gails bakery).

A limited number of wheelchairs are available and should be booked at least 24 hours before.

A wheelchair-accessible toilet is located on the ground floor of the museum.

All areas of the Design Museum are accessible by lift.

The museum and its High Street Shop entrance are located at street level and all the exhibition galleries and shops are wheelchair accessible.

All levels are lift-accessible and there are four lifts serving all the floors of the building (-2,-1,0,1 & 2).
Please check the illustrations below for the exhibition spaces and public facilities.

Lift 1:
Situated next to the Security desk (Ground Floor).

Lifts 2 & 3:
Situated in the Atrium on the Ground Floor next to the museum's Atrium shop.

Lift 4:
Staff-only use lift located on the Ground Floor (Loading bay).

-1 (Underground) Floor Map Representation

On Level -1, you have access to: Exhibition Gallery 2, Toilets (including a disabled toilet), lockers, a water station and the Bakala Auditorium.
Please note: For wheelchair access to Gallery 2, take the lift on the ground floor to the -2 floor or ask a member of staff for assistance.

Ground Floor Map Representation

On Level 0, or Ground Floor, you have access to the Main Exhibition Gallery (Gallery 1), Baby Change & Disabled Toilet, Atrium Shop, and Café.

The Atrium stairs give you access to the Mezzanine where we currently have a seating area and to the first floor where you can see some of our temporary free displays and library space (please note that the library is currently closed to the public), the Common Room (only open for specific events), and the Workshop Room (only open for specific educational activities).

Second Floor Map Representation

On Level 2, you will find the permanent collection 'Designer Maker User' exhibition, Toilets, Lounge Room (no public access, reserved for specific events), the Huth Gallery (open for temporary displays or specific events), the Design Researchers in Residence Studio (only open to the public when there is an exhibition), and a lounge space (only open for events).

Large Print Guides

Large print guides for temporary exhibitions are available onsite – please ask a member of staff when you visit the museum.

For our current exhibitions Football: Designing the Beautiful Game, WEIRD SENSATION FEELS GOOD: The World of ASMR, and The Future of Ageing display, you can also download a digital version below.


British Sign Language Tours

The Design Museum offers tours in British Sign Language (BSL) for deaf and hard of hearing visitors.

Audio Described Tours

The Design Museum offers tours for blind and partially sighted visitors, providing opportunities to touch and discuss objects.

Plan your visit

Getting here

The museum is located on the corner of Earl's Court Road and Kensington High Street at the entrance of Holland Park. The closest underground stations include Kensington High Street, Earl's Court and Holland Park plus Kensington/Olympia overground stations.

Alternative local parking

The Royal Borough of Kensington and Chelsea provide local alternative disabled parking bays in the surrounding area.