Frequently Asked Questions
Safe and Sound - Beazley Designs of the Year
Find out about local restrictions on Gov.uk.
Your visit is going to be a bit different. You will need to pre-book your tickets online and new measures have been introduced to ensure all visitors and staff can feel safe.
Visitor capacity in the gallery has been more than halved to allow space for social distancing
All tickets are timed to a maximum of 1 hour
A new paperless experience, with pre-booked online time slots only
Special cleaning slots added throughout the day
A new queuing system to ensure social distancing
Bike parking capacity has been doubled, so you can cycle to the museum
Hand sanitiser stations will be available, including near the lockers, so you can still drop off your bags and enjoy your visit
During your visit
Wear a face covering* to protect others
Follow social distancing in the exhibition
Hands-free experience with no touch screens or interactives
*Face coverings are compulsory for all aged 11+. Face shields can also be worn, but always together with a cloth face covering.
If you think you will be late for your allocated time slot please speak to a member of staff on site who will admit you as soon as possible, or if visitor numbers permit. You do not need to contact the museum in advance to do this.
To ensure everyone's safety, the museum is limiting the number of visitors entering Beazley Designs of the Year. To be able to manage capacity in the gallery, all tickets will need to be purchased in advance.
All visitors are pre-booked into time slots throughout the day. This does mean spaces are limited so we strongly suggest that you reserve tickets as early as possible for your preferred date and time.
Although it won't be possible to purchase tickets at the museum, admission slots can still be booked online on the day of your visit, if available.
If you are unable to make a booking online, advance bookings can be requested by emailing email@example.com (Mon - Fri 10.00 to 17.00) or calling on +44 20 3862 5937. Tickets are subject to availability and are not confirmed until you have received a confirmation from the team.
The Access Toilet on the ground floor and all toilets on level -1 will be open.
The museum's cafe will remain closed until further notice. Free potable water will be available should you need it.
Lockers are available as usual on level -1 for any baggage up to the standard airline carry on size. You will need a non-refundable £1 coin for each locker.
If you feel unwell on the day of your visit, you can postpone your exhibition ticket for another date. Please contact firstname.lastname@example.org (Mon - Fri 10.00 to 17.00) or call +44 20 3862 5937, with your booking reference number.
If your pre-booked slot or the exhibition have to be postponed again or cancelled due to Covid-19 and the introduction of new lockdown measures, you will be able to donate your ticket to support the museum through the crisis - otherwise you will be entitled to a full refund of your tickets.
During weekends, the on-site Visitor Experience team will be on hand to answer any questions or respond to any concerns you might have. During the working week (Mon - Fri 10.00 to 17.00), you can also contact email@example.com or call +44 20 3862 5937.