Frequently Asked Questions

Safe and Sound

Coronavirus Tier 2 Alert rules came into effect in London on Friday 16 October. You can still visit the exhibition Electronic: From Kraftwerk to The Chemical Brothers, as long as you follow the rules and don't mix with different households.

Your visit is going to be a bit different. You will need to pre-book your tickets online and new measures have been introduced to ensure all visitors and staff can feel safe.

This symbol indicates that the museum followed government and industry Covid-19 guidelines and have a process in place to maintain cleanliness and aid social distancing.

What is the museum doing differently to ensure my safety?

Before your visit

  • Visitor capacity in the gallery has been more than halved to allow space for social distancing

  • All tickets are timed to a maximum of 1 hour and 30 minutes

  • A new paperless experience, with pre-booked online time slots only

  • Special cleaning slots added throughout the day

  • Queue in the fresh air, protected from the rain

  • Bike parking capacity has been doubled, so you can cycle to the museum

  • Hand sanitiser stations will be available, including near the lockers, so you can still drop off your bags and enjoy your visit

During your visit

  • Wear a face covering* to protect others

  • Follow the Social Dist-dancing Trail in the exhibition

  • Plug in your own wired headphones to safely enjoy multimedia exhibits (6.35 mm or 3.5 mm jack only) .
    IMPORTANT: Bluetooth headphones will not work.

Plug in your own headphones to safely enjoy multimedia exhibits (6.35 mm or 3.5 mm jack only) - or

  • Hands-free experience with no touch screens or interactives

  • Sterilised 3D glasses to enjoy the Kraftwerk 3D experience

*Face coverings are compulsory for all aged 11+. Face shields can also be worn, but always together with a cloth face covering.

pre-visit

Your pre-visit checklist

Before you leave the house, please check if you have the following items:

  • Face covering
  • Wired headphones to enjoy the multimedia exhibits
  • Credit or debit card or a mobile payment system if you'd like to make any purchases in the exhibition shop (cashless purchases only)
  • £1 coins for the lockers, should you need them

What time should I arrive?

You should arrive 5 minutes prior to the 15 minute time slot you have booked. It is expected that this exhibition will be popular, therefore please allow a short to moderate amount of time for queuing.

If you think you will be late for your allocated time slot please speak to a member of staff on site who will admit you as soon as possible, or if visitor numbers permit. You do not need to contact the museum in advance to do this. Please note that the Design Museum cannot guarantee that this will be possible and it is recommended that you take the necessary steps to plan your visit.

Why do I need to pre-book my tickets?

To ensure everyone's safety, the museum is limiting the number of visitors entering Electronic: From Kraftwerk to The Chemical Brothers. To be able to manage capacity in the gallery, all tickets will need to be purchased in advance.

All visitors are pre-booked into 15 minute time slots throughout the day. This does mean spaces are limited so we strongly suggest that you reserve tickets as early as possible for your preferred date and time.

Although it won't be possible to purchase tickets at the museum, admission slots can still be booked online on the day of your visit, if available.

If you are unable to make a booking online, advance bookings can be requested by emailing bookings@designmuseum.org (Mon - Fri 10.00 to 17.00) or calling on +44 20 3862 5937. Tickets are subject to availability and are not confirmed until you have received a confirmation from the team.

Should I book a time slot online if I am a member?

Members will need to book a members-only time slot in advance of their visit. A link to a reserved area of the website has been shared with all members. If you haven't received it, please contact membership@designmuseum.org (Mon - Fri 10.00 to 18.00).

Will the shop be open?

The exhibition shop will be open. If you'd like to save time during your visit, you can pre-order the Electronic: From Kraftwerk to The Chemical Brothers book at the special price of £20

at the museum

How long and where will I be asked to queue?

The queue for each time slot will start outside the museum, sheltered from the weather. It might take up to 20 minutes for your turn to access the gallery. Measures have been put in place to guarantee social distancing at all times.

What is the average time inside the exhibition?

All tickets are timed at 1 hour and 30 minutes. This was the original average time per visit even before the lockdown restrictions were put in place, therefore your experience shouldn't be affected.

To avoid feeling rushed, all ticket-holders will be emailed a link to catch up with most of the videos in the exhibition at home.

Will the facilities be open?

The Access Toilet on the ground floor and all toilets on level -1 will be open.

Will there be any food and drink available?

The museum's cafe will remain closed until further notice. Free potable water will be available should you need it.

Will there be a cloakroom or lockers to leave my belongings?

Lockers are available as usual on level -1 for any baggage up to the standard airline carry on size. You will need a non-refundable £1 coin for each locker.

contact

Can I change the date of my tickets?

If you feel unwell on the day of your visit, you can postpone your exhibition ticket for another date. Please contact bookings@designmuseum.org (Mon - Fri 10.00 to 17.00) or call +44 20 3862 5937, with your booking reference number.

Can I get a refund if the exhibition is cancelled?

If your pre-booked slot or the exhibition have to be postponed again or cancelled due to Covid-19 and the introduction of new lockdown measures, you will be able to donate your ticket to support the museum through the crisis - otherwise you will be entitled to a full refund of your tickets.

I would like to speak to a member of your team, how do I get in touch?

During weekends, the on-site Visitor Experience team will be on hand to answer any questions or respond to any concerns you might have. During the working week (Mon - Fri 10.00 to 17.00), you can also contact bookings@designmuseum.org or call +44 20 3862 5937.

Background illustrations by Romaine Delaney