Frequently Asked Questions
Safe and Sound
The museum will be partially open to the public with the exhibition Electronic: From Kraftwerk to The Chemical Brothers from Friday 31 July 2020.
Your visit is going to be a bit different. You will need to pre-book your tickets online and new measures have been introduced to ensure all visitors and staff can feel safe.
Before your visit
Visitor capacity in the gallery has been more than halved to allow space for social distancing
All tickets are timed to a maximum of 1 hour and 30 minutes
A new paperless experience, with pre-booked online time slots only
Special cleaning slots added throughout the day
Queue in the fresh air, protected from the rain
Bike parking capacity has been doubled, so you can cycle to the museum
Hand sanitiser stations will be available, including near the lockers, so you can still drop off your bags and enjoy your visit
During your visit
Wear a face covering* to protect others
Follow the Social Dist-dancing Trail in the exhibition
Plug in your own wired headphones to safely enjoy multimedia exhibits (6.35 mm or 3.5 mm jack only) .
IMPORTANT: Bluetooth headphones will not work.
Plug in your own headphones to safely enjoy multimedia exhibits (6.35 mm or 3.5 mm jack only) - or
Hands-free experience with no touch screens or interactives
Sterilised 3D glasses to enjoy the Kraftwerk 3D experience
*Face coverings are compulsory for all aged 11+. Face shields can also be worn, but always together with a cloth face covering.
Before you leave the house, please check if you have the following items:
You should arrive 10 minutes prior to the 15 minute time slot you have booked. It is expected that this exhibition will be popular, therefore please allow a short to moderate amount of time for queuing.
If you think you will be late for your allocated time slot please speak to a member of staff on site who will admit you as soon as possible, or if visitor numbers permit. You do not need to contact the museum in advance to do this. Please note that the Design Museum cannot guarantee that this will be possible and it is recommended that you take the necessary steps to plan your visit.
To ensure everyone's safety, the museum is limiting the number of visitors entering Electronic: From Kraftwerk to The Chemical Brothers. To be able to manage capacity in the gallery, all tickets will need to be purchased in advance.
All visitors are pre-booked into 15 minute time slots throughout the day. This does mean spaces are limited so we strongly suggest that you reserve tickets as early as possible for your preferred date and time.
Although it won't be possible to purchase tickets at the museum, admission slots can still be booked online on the day of your visit, if available.
If you are unable to make a booking online, advance bookings can be requested by emailing firstname.lastname@example.org (Mon - Fri 10.00 to 17.00) or calling on +44 20 3862 5937. Tickets are subject to availability and are not confirmed until you have received a confirmation from the team.
Members will need to book a members-only time slot in advance of their visit. A link to a reserved area of the website has been shared with all members. If you haven't received it, please contact email@example.com (Mon - Fri 10.00 to 18.00).
The exhibition shop will be open. If you'd like to save time during your visit, you can pre-order the Electronic: From Kraftwerk to The Chemical Brothers book at the special price of £20
at the museum
The queue for each time slot will start outside the museum, sheltered from the weather. It might take up to 20 minutes for your turn to access the gallery. Measures have been put in place to guarantee social distancing at all times.
All tickets are timed at 1 hour and 30 minutes. This was the original average time per visit even before the lockdown restrictions were put in place, therefore your experience shouldn't be affected.
To avoid feeling rushed, all ticket-holders will be emailed a link to catch up with most of the videos in the exhibition at home.
The Access Toilet on the ground floor and all toilets on level -1 will be open.
The museum's cafe will remain closed until further notice. Free potable water will be available should you need it.
Lockers are available as usual on level -1 for any baggage up to the standard airline carry on size. You will need a non-refundable £1 coin for each locker.
If you feel unwell on the day of your visit, you can postpone your exhibition ticket for another date. Please contact firstname.lastname@example.org (Mon - Fri 10.00 to 17.00) or call +44 20 3862 5937, with your booking reference number.
If your pre-booked slot or the exhibition have to be postponed again or cancelled due to Covid-19 and the introduction of new lockdown measures, you will be able to donate your ticket to support the museum through the crisis - otherwise you will be entitled to a full refund of your tickets.
During weekends, the on-site Visitor Experience team will be on hand to answer any questions or respond to any concerns you might have. During the working week (Mon - Fri 10.00 to 17.00), you can also contact email@example.com or call +44 20 3862 5937.