terms and conditions Frequently asked questions

Members' FAQS, Terms and Conditions

On this page you will find answers to some of the most frequently asked questions about Membership, plus terms and conditions.

If you can’t find an answer to your question below, please contact the Membership team.

Join, renew, upgrade, gift membership

Join Membership

What Membership is the best for me?
Membership Plus and Student Membership grant you access to the same benefits. Please join Student Membership only if you are enrolled to an educational institution at the time of the purchase.

Who is considered a Student for the Museum?
Anyone who is enrolled in an educational institution such as secondary school, college, university or MBAs. Please note evening or weekends Adult Learning courses are excluded from this notion.

Is there an age limit for Student Membership?
No, there is not an age limit for Student Membership.

What are the Membership annual fees?
Membership Plus by Direct costs £65 per year Membership Plus by Credit/Debit Card costs £75 per year While Student Membership has a discounted fee of £45 per year

Can I purchase a Membership at the museum?
Please note, at the moment, Memberships can only be purchased online. If you encounter problems, please contact membership@designmuseum.org, and the team will assist you over the phone.

Can my Membership application be rejected?
The Design Museum reserves the right to reject an application for Membership and do not have to disclose the reasons for doing so. On receipt of your application the Design Museum will take payment for the fee. However, the Design Museum's acceptance of your Membership remains subject to approval. If the Design Museum cannot accept your application it will confirm that your account has been re-credited (if applicable).

Can I join Membership again after my old Membership expired? Yes, of course, but please note you may need to purchase a new Membership because your old Membership ID may not be active anymore. Please contact the Membership team at membership@designmusuem.org if you have any doubts.

Renew Membership

How do I renew my membership?

1.Direct Debit If you currently pay by Direct Debit your membership will automatically renew each year. You have the option to cancel if you wish by contacting your bank directly, please also notify the Design Museum Membership team.

2.Credit/Debit Card If you currently pay by cheque, credit/debit card, you can renew online. Alternatively, you can choose to renew by switching to Direct Debit: this will save you £10 a year on the price of your membership.

May Membership fees change in the future?
The Design Museum reserves the right to review and amend annual Membership subscription fees. You will be informed of any change along with your renewal notification. The Design Museum's website will also detail these fees and any other changes to your Membership benefits. Please review the offer and fees before renewing to avoid disappointment.

Upgrade Membership/Upgrade to Membership

Can I upgrade my general admission tickets to a Membership?
Yes, you can do that within 14 days from your visit.

Can I upgrade my Student Membership to Membership Plus?
Yes, you can do so purchasing Membership Plus after your Student Membership has expired.

Can I switch from Membership Plus to Membership Plus by Direct Debit?
Yes, when it will be time to renew your Membership Plus, you can sign up by Direct Debit and save £10.

Gift Membership

Can you please explain Gift Membership?
To purchase a gift membership for someone else, please use the gift membership form. Kindly note membership start date must be entered in dd/mm/yyyy format.

The Design Museum will not email the gift recipient before the start date, so as to not ruin the suprise of the gift membership.

use your membership

Membership Conditions

How long does my membership last?
Your membership is valid for 364 days from the date of payment.

Can my Membership be transferred to another person?
Your membership is non-transferable and may only be used by the person whose name is on the Membership order and membership digital pass. Membership Plus holders may be required to show at any time a valid form of ID upon request.

How can I prove my Student Membership?
Students with Student memberships may be required to show at any time a valid form of Student ID upon request.

membership benefits

Benefits Offer

Can the current benefits offer change?
The package of member benefits is subject to periodic review and may change over the course of the membership. Benefits of membership are non-contractual and may be withdrawn at any time without notice.

Access your Benefits

How will I access Membership benefits at the museum?
The Digital Pass will grant you free access to paid exhibitions and it will allow you to get discounts in the Design Museum shops.

How can I access benefits online?
Please explore the Members' Area of the website to be updated with the latest membership news. Enjoy priority booking and discounts on events, join exclusive days, enter special giveaways and more...

Will I receive updates about my benefits? How?
Members will receive e-newsletters on a fortnightly basis.

membership digital pass

Membership Pass

Will I receive a Membership digital pass?
Please allow us a few days to share with you your unique digital Membership pass. As a member you won't need to book tickets to the exhibitions – your digital pass will grant access to you, your guest and up to 3 children (6-15 years old) whenever you wish to visit. Please show it at the gallery door for check-in.

I can't access the internet, and I don't have a mobile device or email? Can I request a physical pass?
For members who do not have mobile devices or have special conditions (such as no email address or internet access), you can collect a physical version at the museum. Contact the membership team or speak to a member of staff at the museum.

What benefits will the digital pass unlock?
Members can access the museum's paid exhibition for free with one guest and up to 3 children (6-15 years old) and can get their 20% discount in the Design Museum shops.

Membership bookings

Booking Members' Tickets

How will I receive communications?
Your Membership booking information and any other important updates will be emailed to you using the email address you signed up with. If you are not receiving these emails, it is your responsibility to let us know.

Do I need to book free tickets to the exhibition?
As a member you don't need to book tickets to the exhibitions – your digital pass will grant access to you, your guest and up to 3 children (6-15 years old) whenever you wish to visit. Please show it at the gallery door for check-in. You can use your pass right away!

Which events to I have to book for?
Members must book tickets for our programme of talks, courses and workshops and for exclusive events including members' preview day.

How can I book tickets for my children and carer?
You can book tickets for children and carer for special exhibition preview day. Links will be located in the members' area.

How can I amend/cancel my orders?
The only way to cancel your order to an event is by contacting the Membership team at membership@designmuseum.org, so we can process a refund, should it be necessary.

Can I book a plus one ticket also for Members' events?
No, the plus one benefit only applies to exhibitions access.

online content

Access password protected content

Where can I find the password to access online content in the members' area?
The unique password to unlock exclusive video content in the Members' Area was shared with current members via e-newsletter (24 November). New members will find the password in their welcome email.

I can't find the password, what shall I do? Please contact the membership team who will check your membership status and send you the unique password.

MEMBERSHIP Extensions

Past and Future extensions

Will Memberships be extended in case of future closures?
In case the Design Museum will be affected by future closures due to local lockdowns or other unexpected reasons, please consider that your Membership may not be extended.

membership payments and cancellation

Direct Debit

How does Direct Debit work?

A Direct Debit is an instruction from you to your bank or building society. Your Direct Debit mandate authorises the Design Museum to collect your membership fee directly from your account.

Can I pay Student Membership by Direct Debit?
No, only Membership Plus can be purchased by Derict Debit.

What is the Direct Debit Guarantee?
Direct Debit payers are fully protected by the Direct Debit Guarantee.

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit the Design Museum will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request the Design Museum to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by the Design Museum or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when the Design Museum asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the Design Museum membership team.

Can I pay for Direct Debit membership with a non-UK bank account?
Direct Debits can only be set up via UK bank accounts.

How do I cancel my Direct Debit?
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the Design Museum membership team.

Credit Card/Debit Card

How do payments by Credit/Debit card work?
When you purchase Membership Plus or Student Membership, your annual payment is a one-off transaction.

Will I be charged again if I don't cancel my Membership?
No, you won't be charged again. When your Membership will expire you won't be able to access Membership benefits anymore.

membership refunds

Refunds

Am I eligible for refunds?
You have the right to obtain a refund if you cancel your Membership within 48 hours from your purchase.

Please note that if you have already benefited from entry to exhibitions and events, you will be required to pay for general admission tickets.

Refunds are considered on a case-by-case basis at the Membership team's discretion. If a membership has been used (i.e. you have gained entrance to an exhibition via your membership), you are not eligible for a refund. If you have been granted a refund for your membership, the terms will be explained to you in writing via email and will cover any loss incurred, e.g. admissions fees to exhibitions. No refunds will be provided unless the notice requirements are complied with.

membership support

Terms for losses and damages

Is the Design Museum liable for Members' loss or damage?
The Design Museum's liability to you will not extend to any Membership related benefits, goods or services provided by an external provider. The Design Museum specifically excludes liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

membership data protection

Members' Data

How will the museum use my personal details?
The Design Museum holds your contact details securely. The Design Museum will use these details to contact you about your membership, its benefits and information you asked for. In providing the museum with this information, you give the museum permission to contact you in relation to these and to administer your membership. All data gathered and held by the Design Museum is managed in accordance with the Data Protection Act 1998.

Will the museum share my details?
The Design Museum works with third-party service providers for certain activities, such as processing your membership payment and sending your membership pack to you. If a service provider needs to access information about you to perform services on the museum's behalf, they do so under instruction from the membership team, including abiding by policies and procedures designed to protect your information. Third parties are not allowed to use your personal information for their own purposes.

Can I update my Marketing preferences?
To update your preferences for how you would like to hear from the museum, please contact the Membership Executive directly at membership@designmuseum.org. You may opt-out of your regular Members e-newsletter but please note you may not opt out of service-related emails, e.g. reminders about your automatic payment being debited.

Where can I read the full Privacy Policy?
the Design Museum's Privacy Policy is available at http://designmuseum.org/privacy-policy

contact membership

Get in Touch with the Membership Team

How can I get in touch with the Membership Team?
Please email membership@designmuseum.org or use the link below to complete an online form.

Background Image Credit | the Design Museum Parabola roof icon