terms and conditions Frequently asked questions
tDM Members' FAQS, Terms and Conditions
On this page you will find answers to some of the most frequently asked questions about Membership, plus terms and conditions.
If you can’t find an answer to your question below, please contact the Membership team.
Join, renew, upgrade, gift membership
What Membership is the best for me?
Membership Plus and Student Membership grant you access to the same benefits. Please join Student Membership only if you are enrolled to an educational institution at the time of the purchase.
Who is considered a Student for the Museum?
Anyone who is enrolled in an educational institution such as secondary school, college, university or MBAs. Please note evening or weekends Adult Learning courses are excluded from this notion.
Is there an age limit for Student Membership?
No, there is not an age limit for Student Membership.
What are the Membership annual fees?
Membership Plus by Direct costs £65 per year Membership Plus by Credit/Debit Card costs £75 per year While Student Membership has a discounted fee of £45 per year
Can I purchase a Membership at the museum?
Please note, at the moment, Memberships can only be purchased online. If you encounter problems, please contact firstname.lastname@example.org, and the team will assist you over the phone.
Can my Membership application be rejected?
The Design Museum reserves the right to reject an application for Membership and do not have to disclose the reasons for doing so. On receipt of your application the Design Museum will take payment for the fee. However, the Design Museum's acceptance of your Membership remains subject to approval. If the Design Museum cannot accept your application it will confirm that your account has been re-credited (if applicable).
Can I join Membership again after my old Membership expired? Yes, of course, but please note you may need to purchase a new Membership because your old Membership ID may not be active anymore. Please contact the Membership team at email@example.com if you have any doubts.
How do I renew my membership?
1.Direct Debit If you currently pay by Direct Debit your membership will automatically renew each year. You have the option to cancel if you wish by contacting your bank directly, please also notify the Design Museum Membership team.
2.Credit/Debit Card If you currently pay by cheque, credit/debit card, you can renew online. Alternatively, you can choose to renew by switching to Direct Debit: this will save you £10 a year on the price of your membership.
May Membership fees change in the future?
The Design Museum reserves the right to review and amend annual Membership subscription fees. You will be informed of any change along with your renewal notification. The Design Museum's website will also detail these fees and any other changes to your Membership benefits. Please review the offer and fees before renewing to avoid disappointment.
Can I upgrade my general admission tickets to a Membership?
Yes, you can do that within 14 days from your visit.
Can I upgrade my Student Membership to Membership Plus?
Yes, you can do so purchasing Membership Plus after your Student Membership has expired.
Can I switch from Membership Plus to Membership Plus by Direct Debit?
Yes, when it will be time to renew your Membership Plus, you can sign up by Direct Debit and save £10.
Can you please explain Gift Membership?
To purchase a gift membership for someone else, please use the gift membership form. Kindly note membership start date must be entered in dd/mm/yyyy format.
The Design Museum will not email the gift recipient before the start date, so as to not ruin the suprise of the gift membership.
use your membership
How long does my membership last?
Your membership is valid for 364 days from the date of payment.
Can my Membership be transferred to another person?
Your membership is non-transferable and may only be used by the person whose name is on the Membership order.
How can I prove my Student Membership?
Students with Student memberships may be required to show at any time a valid form of Student ID upon request.
Can the current benefits offer change?
The package of member benefits is subject to periodic review and may change over the course of the membership. Benefits of membership are non-contractual and may be withdrawn at any time without notice.
How will I access Membership benefits?
Currently, the only way to access your benefits is through the Members' Only website area, where you can book free tickets to exhibitions and events, watch virtual tours, access exclusive content, connect with other members and more... If you are a current Member Plus and you don't know how to access this area yet, please email firstname.lastname@example.org
Can I access benefits via the Membership Card?
Please note the team is unable to dispatch Membership Cards at the moment. Existing Membership cards have no effect and you won't need them. Members must pre-book online their access to the museum's exhibitions through the Members' Area.
In normal conditions, Membership Cards could be used by Members as a free pass for entering the exhibitions, but NOT NOW.
Will I receive updates about my benefits? How?
Members will also be updated via e-newsletters on a fortnightly basis.
Will I receive a Membership card?
Due to restrictions caused by Covid-19, the team will not be dispatching membership cards for new or renewing members, or for gift memberships, until further notice. The same applies to replacement cards.
Can I use my card to access the museum?
Currently, Membership cards have no effect.
To enter the museum's exhibitions for the foreseeable future, you will be using your free members' ticket rather than your membership card.
Please present your e-ticket upon arrival.
How can I access discount in the Design Museum shop without a card?
If you would like to enjoy 20% discount in the Design Museum shop, please show a digital proof of your Membership to the shop staff.
How will I receive communications?
Your Membership booking information and any other important updates will be emailed to you using the email address you signed up with. If you are not receiving these emails, it is your responsibility to let us know.
How can I book Members tickets?
Please use the Members Only area of the website to make the most of you Membership, including booking e-tickets. You will receive access to the area right after your Membership purchase.
If you are a current Member without access to the area, please contact the team at email@example.com
How can I book tickets for my children?
When you book free tickets for an exhibition, you will be allowed to book for yourself and one guest.
Please contact the Membership team at firstname.lastname@example.org to arrange tickets for your children.
How can I amend/cancel my orders?
In order to secure your new preferred dates and time slots, please make a new order first.
The only way to cancel your order is by contacting the Membership team at email@example.com.
How often can I visit an exhibition?
You can book to visit the exhibition as many times as you like (with 2 weeks minimum in between your bookings), but you must book in advance.
Can I book a plus one ticket also for free Members' events?
No, the plus one benefit does not apply to Members' free events.
Was my membership extended?
All current memberships affected by the March-July 2020 lockdown were extended by 19 weeks to cover the period of the museum's closure.
If you are not sure about the expiry date, please contact the Membership team.
Will Memberships be extended in case of future closures?
In case the Design Museum will be affected by future closures due to local lockdowns or other unexpected reasons, please consider that your Membership may not be extended.
membership payments and cancellation
How does Direct Debit work?
A Direct Debit is an instruction from you to your bank or building society. Your Direct Debit mandate authorises the Design Museum to collect your membership fee directly from your account.
Can I pay Student Membership by Direct Debit?
No, only Membership Plus can be purchased by Derict Debit.
What is the Direct Debit Guarantee?
Direct Debit payers are fully protected by the Direct Debit Guarantee.
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit the Design Museum will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request the Design Museum to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by the Design Museum or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when the Design Museum asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the Design Museum membership team.
Can I pay for Direct Debit membership with a non-UK bank account?
Direct Debits can only be set up via UK bank accounts.
How do I cancel my Direct Debit?
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the Design Museum membership team.
How do payments by Credit/Debit card work?
When you purchase Membership Plus or Student Membership, your annual payment is a one-off transaction.
Will I be charged again if I don't cancel my Membership?
No, you won't be charged again. When your Membership will expire you won't be able to access Membership benefits anymore.
Am I eligible for refunds?
You have the right to obtain a refund if you cancel your Membership within 48 hours from your purchase.
Please note that if you have already benefited from entry to exhibitions and events, you will be required to pay for general admission tickets.
Refunds are considered on a case-by-case basis at the Membership team's discretion. If a membership has been used (i.e. you have gained entrance to an exhibition via your membership), you are not eligible for a refund. If you have been granted a refund for your membership, the terms will be explained to you in writing via email and will cover any loss incurred, e.g. admissions fees to exhibitions. No refunds will be provided unless the notice requirements are complied with.
Is the Design Museum liable for Members' loss or damage?
The Design Museum's liability to you will not extend to any Membership related benefits, goods or services provided by an external provider. The Design Museum specifically excludes liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
membership data protection
How will the museum use my personal details?
The Design Museum holds your contact details securely. The Design Museum will use these details to contact you about your membership, its benefits and information you asked for. In providing the museum with this information, you give the museum permission to contact you in relation to these and to administer your membership. All data gathered and held by the Design Museum is managed in accordance with the Data Protection Act 1998.
Will the museum share my details?
The Design Museum works with third-party service providers for certain activities, such as processing your membership payment and sending your membership pack to you. If a service provider needs to access information about you to perform services on the museum's behalf, they do so under instruction from the membership team, including abiding by policies and procedures designed to protect your information. Third parties are not allowed to use your personal information for their own purposes.
Can I update my Marketing preferences?
To update your preferences for how you would like to hear from the museum, please contact the Membership Executive directly at firstname.lastname@example.org. You may opt-out of your regular Members e-newsletter but please note you may not opt out of service-related emails, e.g. reminders about your automatic payment being debited.
How can I get in touch with the Membership Team?
Please email email@example.com or use the link below to complete an online form.
Background Image Credit | the Design Museum Parabola roof icon