Terms and Conditions for Membership
Terms and conditions of membership are subject to revision.
Following official advice from Government and Public Health England, the museum is temporarily closed until further notice. If you become a member at this time, please be aware you won't have access to your membership benefits until we reopen. If you are a current member, please check your members' enewsletters for updates from the membership team.
•The package of member benefits is subject to periodic review and may change over the course of the membership.
•Benefits of membership are non-contractual and may be withdrawn at any time without notice.
•Our liability to you will not extend to any membership related benefits, goods or services provided by an external provider. We specifically exclude liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider. These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
•Access to benefits (e.g. free entrance to exhibitions or discounts on talks and events) extends to the named member, plus a guest and up to three children aged 15 and under. •Membership is non-transferable. Please note the member must be in attendance to access these benefits, and the name of the member cannot be changed during the membership.
•To gain access to benefits with a Student membership card, a valid form of Student ID must be presented upon request along with the membership card. •All members are eligible for one free tea or filter coffee per member from 10am-12pm or 3pm-5.30pm each day. More than one free hot drink per member per day is not available as a part of this membership benefit.
Applying to Membership
•We reserve the right to reject an application for membership and do not have to disclose the reasons for doing so. On receipt of your application we will take payment for the fee. However, our acceptance of your membership remains subject to approval. If we cannot accept your application we will confirm that your account has been re-credited (if applicable).
Cancelling your membership
•If you pay by Direct Debit your membership will automatically renew each year. You can cancel a Direct Debit at any time by contacting your bank or building society. Written confirmation may be required. Please also notify us.
• Refunds are considered on a case-by-case basis at the Membership team's discretion. If a membership has been used (i.e. you have gained entrance to an exhibition via your membership), you are not eligible for a refund. If you have been granted a refund for your membership, the terms will be explained to you in writing via email and will cover any loss incurred, e.g. admissions fees to exhibitions. No refunds will be provided unless the notice requirements are complied with.
•We reserve the right to review and amend annual membership subscription fees. You will be informed of any change along with your renewal notification. Our website will also detail these fees and any other changes to your membership benefits.
We hold your contact details securely. The Design Museum will use these details to contact you about your membership, its benefits and information you asked for. In providing us with this information, you give us permission to contact you in relation to these and to administer your membership. All data gathered and held by the Design Museum is managed in accordance with the Data Protection Act 1998.
We work with third-party service providers for certain activities, such as processing your membership payment and sending your membership pack to you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information. Third parties are not allowed to use your personal information for their own purposes.
To update your preferences for how you would like to hear from us, please contact the Membership Manager directly. You may opt-out of your regular Members e-newsletter but please note you may not opt out of service-related emails, e.g. reminders about your automatic payment being debited.