Your membership explained

Following official advice from Government and Public Health England, the museum is temporarily closed until further notice. If you become a member at this time, please be aware you won't have access to your membership benefits until we reopen.

On this page you will find answers to some of the most frequently asked questions about membership at the Design Museum and the many benefits of being a member. If you can’t find your answer to your question below, please contact the membership team using the contact form below.

benefits

membership FAQs

COVID-19 update

The Design Museum is now closed until further notice.

Can I extend my membership? The Design Museum membership team is currently looking into how memberships can be extended once the museum reopens. We will be in touch as soon as possible once we have an update on this - please keep an eye on your membership newsletters, which come from membership@designmuseum.org. In the meantime, your patience in this unprecedented situation is much appreciated. Members offer vital support to the museum, which is now more important than ever during this period of uncertainty.

Gift membership If you have bought a gift membership for someone and the start date of the membership occurs while the museum is closed, we will begin the membership from the date that the museum opens on and issue a membership card shortly after this date.

For further information, please visit our COVID-19 Frequently Asked Questions page.

Using your membership

How long does my membership last? Your membership is valid for 364 days from the date of payment. To use your membership before receiving your membership card, please check in at the ticketing desk to collect a temporary pass for the day of your visit.

Can my membership be transferred to another person? Your membership is non-transferable and may only be used by the person whose name is on the card.

How does Student Membership work? Students are eligible to join at the reduced rate of £45 per year, for access to all membership benefits including bringing a guest into exhibitions. Student membership is not available via Direct Debit payment plans. To gain access to benefits with a Student membership card, a valid form of Student ID must be presented upon request along with the membership card.

Joining, renewing and upgrading membership

You can still join us as a member or renew your membership, however you won't have access to your membership benefits until the museum reopens. We're currently unable to facilitate upgrades.

How do I become a member? You can join online using your credit/debit card. If you would rather set up a direct debit, please complete the Direct Debit form, which you can click through to below. Choosing to pay for your membership by Direct Debit will save you £10 per year. You can also sign up to membership at the ticketing desk during your visit to the museum.

How do I renew my membership? If you currently pay by Direct Debit your membership will automatically renew each year. You have the option to cancel if you wish by contacting your bank directly, please also notify us. If you currently pay by cheque, credit/debit card or cash, you can renew online. Alternatively, you can choose to renew by switching to Direct Debit: this will save you £10 a year on the price of your membership.

Membership cards

While the museum is closed, we will not be dispatching membership cards for new or renewing members, or for gift memberships. We will also not be able to dispatch replacement cards.

Membership cards will be dispatched once the museum reopens.

Paying by Direct Debit

A Direct Debit is an instruction from you to your bank or building society. Your Direct Debit mandate authorises the Design Museum to collect your membership fee directly from your account.

How much is Membership Plus when paying by Direct Debit? Currently only Member Plus memberships can be paid for via Direct Debit. Paying for your membership by Direct Debit is £65, paid for once each year and renewing automatically at the £65 rate.

What is the Direct Debit Guarantee? Direct Debit payers are fully protected by the Direct Debit Guarantee.

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits If there are any changes to the amount, date or frequency of your Direct Debit the Design Museum will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request the Design Museum to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by the Design Museum or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society - If you receive a refund you are not entitled to, you must pay it back when the Design Museum asks you to You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us. Can I pay for Direct Debit membership with a non-UK bank account? Direct Debits can only be set up via UK bank accounts.

How do I cancel my Direct Debit? You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Gift Membership

To purchase a gift membership for someone else, please use the gift membership form. Kindly note membership start date must be entered in dd/mm/yyyy format.

The official membership card for the recipient will be generated on the membership start date that you have chosen, and sent to the recipient after the membership start date. Please allow up to 3 weeks for the official membership card to arrive after the chosen start date. If the chosen start date occurs while the museum is still closed, the start date will become the date which the museum reopens on.

We will not email the gift recipient before the start date, so as to not ruin the suprise of the gift membership.

Get in Touch

For more information, email membership@designmuseum.org or use the link below to complete an online form.