Your membership explained

On this page you will find answers to some of the most frequently asked questions about membership at the Design Museum and the many benefits of being a member. If you can’t find your answer to your question below, please contact the membership team using the contact form below.

benefits

Unlimited free entry to exhibitions
A year of unlimited, free entry to the museum's vibrant and engaging temporary exhibitions championing contemporary design and architecture. Plus, bring a guest if you join as a Member Plus. Members do not need to book a ticket in advance to visit an exhibition, even if listed as 'sold out', but may have to wait until the next available time-slot during very busy periods (currently operating as every 15 minutes).

Invitations to Members Lates
Enjoy Design Museum temporary exhibitions at special member-only private views. Members may bring one guest to Member Lates. Please select ‘2’ tickets to RSVP for yourself plus one guest.

Discounts on tickets for selected talks and events
Save up to 25% on select talks, workshops and events. Listen to leading designers talk about their work and socialise with fellow design-lovers.

Priority booking for public programme events
Members have a five-day priority booking period to talks and events before they are made available to the general public each season.

Regular e-newsletters
Receive at least one e-newsletter each month with information about what is going on at the museum and upcoming events, plus news and offers from our partners. If you are not receiving the e-newsletter please contact membership to ensure we have your most up to date contact details. If you've ever opted out of receiving communications from the Design Museum, we won't be able to contact you. It is the member's responsibility to check you're opted in. If you're still not receiving emails, please email us on membership@designmuseum.org and we will rectify this.

10% discount in the Design Museum shop
Members are entitled to a discount of 10% off on a wide range of products sold in the Design Museum shops. Please contact membership for your code to use the discount online.

The following restrictions apply:

  • This discount is not available on items where a price reduction has already been applied. The discount cannot be compounded with other price reductions.
  • To use the discount in the online shop, please contact Membership to acquire a special discount code. Please note the above restrictions still apply to purchase made online.
  • Discounts cannot be applied to purchases already made.

20% Discount in the café
Members are entitled to a 20% discount on food and drink from the café, plus a free tea or filter coffee between 10am-12pm and 3pm-5.30pm. The following restrictions apply:

  • The discount is applicable to food and drink only; service charges still apply.
  • The discount on food and drink is restricted to maximum parties of 8.
  • A free tea or filter coffee is available for members only from the café or restaurant between 10am-12pm and 3pm-5:30pm each day.
  • Discounts cannot be applied to purchases already made.

Bring the kids for free
All categories of membership entitles you to bring up to three children aged 15 or under to enjoy the temporary exhibitions with you for free.

membership FAQs

Using your membership

How long does my membership last?
Your membership is valid for 364 days from the date of payment. To use your membership before receiving your membership card, please check in at the ticketing desk to collect a temporary pass for the day of your visit.

Can my membership be transferred to another person?
Your membership is non-transferable and may only be used by the person whose name is on the card.

Joining, renewing and upgrading membership

How do I become a member?
You can join online using your credit/debit card. If you would rather set up a direct debit, please complete the Direct Debit form, which you can click through to below. Choosing to pay for your membership by Direct Debit will save you £10 per year. You can also sign up to membership at the ticketing desk during your visit to the museum.

How do I renew my membership?
If you currently pay by Direct Debit your membership will automatically renew each year. You have the option to cancel if you wish by contacting your bank directly, please also notify us. If you currently pay by cheque, credit/debit card or cash, you can renew online or by calling the Membership Manager on +44 (0)20 3862 5933. Alternatively, you can choose to renew by switching to Direct Debit: this will save you £10 a year on the price of your membership.

How do I upgrade my membership?
You can upgrade your membership to Membership Plus over the phone. Please call +44 (0)20 3862 5933.

Membership cards

When will I receive my membership welcome pack?
Your membership pack will be sent to you within three weeks of your first membership payment. If you have set up a Direct Debit, your pack will be sent to you within three weeks of our receiving your first payment.

What is included in my membership pack?
Inside your membership pack you will receive a welcome letter and membership card.

How can I visit the exhibitions if the membership card has not arrived?
If purchasing your membership online you will be sent a barcode straight away which you may use as a temporary pass until your membership card arrives, or a speak to a member of the Visitor Services team to obtain a temporary pass on the day of your visit.

What should I do if I lose my membership card?
Please inform the Design Museum you have lost your card by emailing membership@designmuseum.org, or calling +44 (0)20 3862 5933. The Design Museum will endeavour to get your new card to you within three weeks. If your card needs to be replaced more than once then there may be a charge for this.

Paying by Direct Debit

A Direct Debit is an instruction from you to your bank or building society. Your Direct Debit mandate authorises the Design Museum to collect your membership fee directly from your account.

How much is Membership Plus when paying by Direct Debit?
Currently only Member Plus memberships can be paid for via Direct Debit. Paying for your membership by Direct Debit is £65, paid for once each year and renewing automatically at the £65 rate.

What is the Direct Debit Guarantee?
Direct Debit payers are fully protected by the Direct Debit Guarantee.

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit the Design Museum will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request the Design Museum to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by the Design Museum or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society - If you receive a refund you are not entitled to, you must pay it back when the Design Museum asks you to
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Can I pay for Direct Debit membership with a non-UK bank account?
Direct Debits can only be set up via UK bank accounts.

How do I cancel my Direct Debit?
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Gift Membership

Regrettably we are currently unable to process gift membership purchases online. To buy membership as a gift, please contact the Membership Manager directly on 020 3862 5933 (Monday-Friday 10.00 - 17.00) to make your purchase over the phone.

Get in Touch

For more information, call the membership manager on +44 (0)20 3862 5933 or use the link below to complete an online form.