Your membership explained

On this page you will find answers to some of the most frequently asked questions about membership at the Design Museum and the many benefits of being a member. If you can’t find your answer to your question below, please contact the membership team using the contact form below.

benefits

Your benefits begin from the date of purchase. If purchasing online you will be sent a barcode to use at the Museum in advance of receiving your membership card.

Unlimited free entry to exhibitions
A year of unlimited, free entry to the museum's vibrant and engaging temporary exhibitions championing contemporary design and architecture. Plus, bring a guest if you join as a Member Plus. You do not need to book a ticket in advance to visit an exhibition, but members may have to wait until the next available time-slot during very busy periods.

Invitations to Members Lates Enjoy Design Museum temporary exhibitions at special member-only private views.

Discounts on tickets for selected talks and events
Save up to 25% on select talks, workshops and events. Listen to leading designers talk about their work and socialise with fellow design-lovers.

Priority booking for public programme events
Members have a five-day priority booking period to talks and events before they are made available to the general public each season.

Regular e-newsletters
Receive at least one e-newsletter each month with information about what is going on at the museum and upcoming events, plus news and offers from our partners. If you are not receiving the e-newsletter please contact membership to ensure we have your most up to date contact details.

10% discount in the Design Museum shop
Make the most of your membership and enjoy a 10% discount in the Design Museum shops.

Bring the kids for free
Membership entitles you to bring up to three children aged 15 or under to enjoy the temporary exhibitions with you for free.

Seasonal discounts in Parabola
Members can currently enjoy a 20% discount at the Museum’s Coffee Juice Counter and Parabola. Terms and conditions:
• The 20% discount is only applicable to food and drink purchases made in Parabola Restaurant or the Coffee Juice Counter. No discount is applied to service charge.

• The discount is not available for parties larger than 6, private event hire or bookings made for the Private Dining Room.

• A valid membership card must be presented at the time of purchase; no discounts will be applied retrospectively.

• This special discount is only available until 30 September 2018.

** Terms and conditions apply. See FAQs for details.

membership FAQs

Joining, renewing and upgrading membership

How do I become a member?
You can join online using your credit/debit card. If you would rather set up a direct debit, please complete the Direct Debit form, which you can click through to below. Choosing to pay for your membership by Direct Debit will save you £10 per year.

How do I renew my membership?
If you pay by Direct Debit your membership will automatically renew each year. You will receive an email notifying you that your membership is about to expire and you will have the option to cancel if you wish by contacting your bank directly. If you currently pay by cheque, credit/debit card or cash, you can renew online or by calling the Membership Department on +44 (0)20 3862 5933. Alternatively, you can renew by Direct Debit: this will save you £10 a year on the price of your membership and means that your membership will renew automatically in the future.

How do I upgrade my membership?
You can upgrade your membership to Membership Plus over the phone. Please call +44 (0)20 3862 5933.

When will I receive my membership welcome pack?
Your membership pack will be sent to you within three weeks of your membership payment. If you have set up a Direct Debit, your pack will be sent to you within three weeks of our receiving your first payment.

What is included in my membership pack?
Inside your membership pack you will receive a welcome letter and membership card.

Lost and replacement cards

What should I do if I lose my membership card?
Please inform the Design Museum you have lost your card by emailing membership@designmuseum.org, or calling +44 (0)20 3862 5933. The Design Museum will endeavour to get your new card to you within three weeks. If your card needs to be replaced more than once then there may be a charge for this.

Exhibitions

Do I need to book tickets for exhibitions?
You will not need to pre-book tickets for exhibitions but please note that members may have to wait until the next available timeslot during very busy periods.

Can I bring children to the exhibitions?
Members can bring up to three children aged 15 or under for free.

Members’ events

Are there special events for members?
Throughout the year we offer an exciting programme of exclusive events for members. These include talks, tours and Members Lates. Members also receive up to a 25% discount on select public programme events and these tickets can be booked online.

Can I bring a guest to Members Lates?
Members may bring one guest to Member Lates. Please select ‘2’ tickets to RSVP for yourself plus one guest.

Using your membership

How long does my membership last?
Your membership is valid for one year from the date of purchase. To use your membership before receiving your membership card, please check in at the ticketing desk to collect a temporary pass for the day of your visit.

What does my shop discount cover?
Members are entitled to a discount of 10% off on a wide range of products sold in the Design Museum shops. The following restrictions apply:

  • This discount is not available on items where a price reduction has already been applied. The discount cannot be compounded with other price reductions.
  • This discount is not available on individual items priced at or in excess of £500.00.
  • To use the discount in the online shop, please contact Membership to acquire a special discount code. Please note the above restrictions still apply to purchase made online.

Can my membership be transferred to another person?
Your membership is non-transferable and may only be used by the person whose name is on the card.

Get in Touch

For more information, call the membership team on +44 (0)20 3862 5933